Medica Group
Medica Service Center
Phone: 1 (952) 992-2200 or 1 (800) 936-6880
Fax: 1 (952) 992-3199
Email: MedicaServiceCenter@medica.com
Include the following information in emails:
- Name of member
- Date of birth or member ID
- Group number or COOP name
- Member phone number (if outreach is needed)
- Brief description of the issue
- Expected outcome
Hours of operation:
Monday, Tuesday, Wednesday, and Friday 8 a.m. – 5 p.m. CT
Thursday 9 a.m. – 5 p.m. CT
Medica Broker Services
Phone: 1 (866) 752-0945
Choose ‘Commercial Groups’ to get to the correct area.
Email: BrokerExperience@medica.com
Hours of operation:
Monday-Friday 8 a.m. – 5 p.m. CT
Closed daily from 12 -1 p.m. and Fridays from 8 – 9 a.m. CT
